Your Rights

As a participant of Scrupulous gardens you have the right to:

  • Exercise your autonomy and partake in decisions affecting you.
  • Experience treatment with dignity and respect, safeguarded from discrimination, harassment, or abuse.
  • Be heard and have your voice acknowledged.
  • Receive a high-quality service that aligns with your needs, provided in a safe and professional manner meeting industry standards.
  • Play an active role in defining your own goals and action plans.
  • Access transparent information regarding available service options and their accessibility.
  • Have your complaints heard and impartially addressed.
  • Express your thoughts and provide suggestions without restraint.
  • Access an interpreter if necessary.

Under Australian Consumer Law, you have rights when purchasing products or services, which encompass:

  • The right to equitable treatment.
  • The right to accurate pre-purchase information.
  • The right to request a remedy for a faulty service.
  • The right to a repair, replacement, or refund in case of any mishap.