Your Rights
As a participant of Scrupulous gardens you have the right to:
- Exercise your autonomy and partake in decisions affecting you.
- Experience treatment with dignity and respect, safeguarded from discrimination, harassment, or abuse.
- Be heard and have your voice acknowledged.
- Receive a high-quality service that aligns with your needs, provided in a safe and professional manner meeting industry standards.
- Play an active role in defining your own goals and action plans.
- Access transparent information regarding available service options and their accessibility.
- Have your complaints heard and impartially addressed.
- Express your thoughts and provide suggestions without restraint.
- Access an interpreter if necessary.
Under Australian Consumer Law, you have rights when purchasing products or services, which encompass:
- The right to equitable treatment.
- The right to accurate pre-purchase information.
- The right to request a remedy for a faulty service.
- The right to a repair, replacement, or refund in case of any mishap.
